上海半島酒店-住客評論

Guest user（Family） 2025-01-01
Definitely one of the best hotels in Shanghai. I have stayed at different five star hotels and the Peninsula is second to none. However, the breakfast part was disappointing as food quality was just so-so, and there is no juices at the buffet area (servers have to take your beverage orders but apparently very understaffed during CNY).
酒店回復：
尊敬的賓客，感謝您抽出寶貴時間與我們分享您的入住體驗。很高興了解到此次入住體驗能令您滿意。熱忱期待您的再次光臨，祝您新春快樂，萬事大吉！ Jeff Kwok 上海半島酒店酒店經理
Guest user（家庭旅游） 2025-01-01
【投訴】1月30日下午6點值班的大堂經理面貌特征：身高175左右，膚色白，微胖，寸頭。在與其溝通提前退房的過程中，將近20分鐘沒有得到一丁點有用訊息，全是復讀機般的推拖之辭，還不如旁邊前臺小姑娘說的一句話有用，不得不說，當面對一個全程微笑的說屁話的***更讓人氣憤，我覺得沒有尊重我，沒有尊重我的時間。服務如果只是微笑的話，那不如擺個笑臉放在前臺。服務是需要效用的。帶娃過春節，為了帶娃方便，在前臺付費升級了套房，原定住4晚提前到了3晚，攜程定半島所有房型都是不可退改，因為之前有過退改經驗，重點在攜程是需要與酒店溝通確認是否同意退改，酒店不同意的原因也就是因為錢，要么想卡住客，要么想卡攜程。首先春節不缺客人，而且我額外付費升級了房型，且在前臺付費的，不是通過攜程付費的，整個訂單的費用比之前整體是增加了的。年夜飯，中午餐多數都是在酒店吃的，消費指定不少。所以在這種前提下，就先去與酒店大堂經理溝通，看是否同意退改，如果不同意的話，攜程黑鉆也會退我90%。所以，在非常明確情況，也非常清晰的，敍述出訴求之后，這位大堂經理，彷佛我是**一樣，用機器人客服的套話一遍遍對我進行了聽覺侮辱，真太讓人惡心，氣得我上樓吃完奶油意面直接胃腸炎了，拉肚子吐了一天半。我不覺得是酒店的食品健康問題，就是被惡心導致的。春節氛圍感很好，酒店設施也很滿意，溫度濕度都舒適。套房的整體構造非常好，所以客廳和衣帽間的利用率都很高，住的很舒服。整體服務上也很滿意。之前看評價說電視不能投屏，更新下，現在電視是可以投屏的。
酒店回復：
尊敬的賓客，感謝您抽出寶貴時間與我們分享您的入住體驗。首先，對于您反映值班經理的態度，我謹向您致以真誠的道歉。我已和相關部門主管深入了解情況: 由于您的入住訂單必須通過攜程進行任何修改，即使酒店方愿意縮短您的入住天數，我們仍然無法即時為您辦理線下退款手續。對此造成不便之處，還望您的理解。同時，我們也會給予員工更多培訓，提升服務質量，以避免此類情況再次發生。我們也很抱歉地了解到您在吃完意面后身體不適，希望您已恢復健康。最后，非常感謝您對酒店氛圍，設施、客房和服務的褒獎。我將把您的贊賞和相關部門分享，相信大家獲悉后會與我一樣深受鼓舞。我們秉承著半島集團的傳統、把貼心和個性化的服務傳遞于每一位賓客，為賓客締造舒適、愉快的入住和用餐體驗。恭祝您新春快樂，萬事大吉，并熱忱期待您再次光臨！Jeff Kwok 上海半島酒店酒店經理
Guest user（Couples） 2024-12-01
Amazing hotel. Service just a bit slow. A little crowded. Pool is just another level.
酒店回復：
Dear Guest, thank you for taking your valuable time to share your experience with us. We are delighted to know that your stay was a satisfactory and enjoyable one. We are looking forward to seeing you again. Jeff Kwok Hotel Manager, The Peninsula Shanghai
Guest user（Family） 2024-12-01
Wonderful Christmas holiday at the Peninsula! Excellent staff and service. Beautiful pool. Thanks for your hospitality.
酒店回復：
Dear Guest, thank you for taking your valuable time to share your experience with us. We are delighted to know that your stay was a satisfactory and enjoyable one. We are looking forward to seeing you again. Jeff Kwok Hotel Manager, The Peninsula Shanghai
Guest user（Family） 2024-12-01
Room is clean and service is perfect. Breakfast at the lobby is of highest quality. Location is just 1 traffic light across the bund. Only cons is quite a walk away from mrt. Will definitely be back again!
酒店回復：
Dear Guest, thank you for taking your valuable time to share your experience with us. We are delighted to know that your stay was a satisfactory and enjoyable one. We are looking forward to seeing you again. Jeff Kwok Hotel Manager, The Peninsula Shanghai
Guest user（Family） 2024-12-01
This is a beautiful hotel in an excellent location on Shanghai’s Bund. The staff in the hotel went above & beyond to provide us with a most enjoyable and memorable New Year’s Eve & New Year’s Day stay. Our rooms were extremely spacious, well equipped and wonderfully soundproofed so we did not hear any road noise or sounds from surrounding rooms. The beds and pillows were super comfortable so we had excellent nights sleep. We needed to borrow a wheelchair which the hotel loaned us without charge which was amazing. If we returned to Shanghai for another special occasion we would definitely consider rebooking The Peninsula
酒店回復：
Dear Guest, thank you for taking your valuable time to share your experience with us. We are delighted to know that your stay was a satisfactory and enjoyable one. We are looking forward to seeing you again. Jeff Kwok Hotel Manager, The Peninsula Shanghai
Guest user（家庭旅游） 2024-12-01
第一次入住上海半島酒店，一家人都感受到酒店員工熱情的款待和專業的服務態度，令我們感到賓至如歸。前臺員工及餐飲陪員工十分有禮，親切友善，房間設施也十分user friendly, 整體上可以說是滿分了。惟獨有好多疑似網紅在門口及圣誕樹拍照打卡，令人感到有些不舒服，除此以外，整個住宿體驗都好好，下次再來上海，一定首選半島酒店。
酒店回復：
尊敬的賓客，感謝您抽出寶貴時間與我們分享您的入住體驗。很高興了解到此次入住體驗能令您滿意。熱忱期待您的再次光臨。 Jeff Kwok 上海半島酒店酒店經理
Guest user（其他） 2024-11-01
本周staycation?? 小時候住天潼路，去外灘是分分鐘的事情，走走就到了??長大了住浦東，但是距離外灘也就幾公里，半島作為外灘的老牌五星酒店，尤其是圣誕季??怎么不來住一下？?? 做好了心理準備會有很多非住店的客人拍照，現實情況也是拍照人超多，稍微有點影響，畢竟辦理入住的前臺地方真的不大? 除此之外無可挑剔，房間的設施維護的很好，超喜歡步入式的衣帽間，美甲的烘干小設計最特別??床品超舒適！我都想買同款枕頭啦！隔音雖然差點，但是房間門拉上后，完全就沉浸式入睡了?? 餐飲服務也超棒！房間的送餐服務絕對細致入微，等我們酒吧回來正好吃一碗熱騰騰的叻沙！可惜早餐大部分都是西式，建議增加點有上海特色的美食，我們的四大金剛比西式烘焙好吃多了吧！?? 最棒的是服務，真的超超超級好，每個人臉上充滿微笑，元氣滿滿，讓人一進酒店心情就很好！賓至如歸的感覺? 很完美的一個周末，希望這個月還有時間去！感恩??每個服務人員，提前祝?圣誕快樂！
酒店回復：
尊敬的賓客，感謝您抽出寶貴時間與我們分享您的入住體驗。很高興了解到此次入住體驗能令您滿意。熱忱期待您的再次光臨。 Jeff Kwok 上海半島酒店酒店經理
Guest user（Couples） 2024-10-01
The Peninsula Hotel, which celebrated our 30th wedding anniversary, was perfect. From beginning to end, the service was perfect, and I especially thank the manager 'HARRIS' for doing his best not to ruin our anniversary in person despite small mistakes made by the hotel. Thanks to this, I had a happier and better time.
酒店回復：
Dear Guest, thank you for taking your valuable time to share your experience with us. We are delighted to know that your stay was a satisfactory and enjoyable one. We are looking forward to seeing you again. Jeff Kwok Hotel Manager, The Peninsula Shanghai
Guest user（Couples） 2024-09-01
Convenient room, clean, quiet, soft furniture. Hotel personnel is professional. Highly suggest.
酒店回復：
Dear Guest, thank you for taking your valuable time to share your experience with us. We are delighted to know that your stay was a satisfactory and enjoyable one. We are looking forward to seeing you again. Jeff Kwok Hotel Manager, The Peninsula Shanghai

上海半島酒店

客戶評價 由實住客人提供的真實點評

Guest user（Family） 2025-01-01

Guest user（家庭旅游） 2025-01-01

Guest user（Couples） 2024-12-01

Guest user（Family） 2024-12-01

Guest user（Family） 2024-12-01

Guest user（Family） 2024-12-01

Guest user（家庭旅游） 2024-12-01

Guest user（其他） 2024-11-01

Guest user（Couples） 2024-10-01

Guest user（Couples） 2024-09-01

客戶評價由實住客人提供的真實點評